How do I contact On Pointe?

 

If you are contacting us about an order you have already placed, please either forward the original email confirmation of the order to enquiries@onpointe.co.uk

or send us an email giving full details of what items were purchased and when.

Alternatively you can check the status of your order on line using the link in your confirmation email.

We aim to respond to all queries as quickly and as thoroughly as possible

What if I have a complaint about On Pointe?

We've put our heart and soul - not to say the last few years of our lives - into On Pointe and we will not allow you to become dissatisfied with us. If you have any complaint, criticism or concern about any service provided by On Pointe, just contact us at the address above or preferably email customerservices@onpointe.co.uk We will acknowledge your concern within 24 working hours and offer a resolution within one week.

OFFICE ADDRESS
GAINSBOROUGH HOUSE
2 SHEEN ROAD
RICHMOND
SURREY
TW9 1AE

CUSTOMERS PLEASE NOTE THAT THIS IS OFFICE PREMISES, ALL PURCHASES ARE DESPATCHED FROM CENTRAL WAREHOUSES.

NO STOCK IS HELD ON SITE.