Delivery

All orders are usually processed within 24 hours of receipt of payment, with goods despatched as per your selection at time of check out, subject to stock availability.

Where the goods are in stock you should receive your order within 1 to 3 days from order payment.  Where the goods are out of stock, you will usually receive your order within 3 to 28 days. 

Please note Tutus are generally a special order product which can take up to 4 weeks to be delivered however we do hold a selction of popular colours and sizes for next day dispatch. 

Should an item be out of stock or a special order we will obtain it as soon as possible. We will inform you via email if an item is out of stock and give you an estimated time to delivery. We will also give you the opportunity to cancel your order, resulting in a full refund.

As stock levels are not listed on our website, should your order be urgent or where a more specific delivery date is required prior to ordering, simple call us and we will advise you accordingly.

Despite our best efforts to deliver goods as soon as possible, unforeseen circumstances could lead to a delay in delivery of goods. Any dates / times specified are approximate and should not be taken as guaranteed

Online Payments

On completion of your on-line payment you will be emailed confirmation of your order including a reference number.  Please keep this email safe should you need to contact us regarding your order. 

Your credit card will be billed immediately on placing your order and will appear on your cardholder statement as "www.onpointe.co.uk". 

Pointe Shoes

By purchasing pointe shoes online, you the purchaser confirm that you are purchasing pointe shoes on the understanding that it is a replacement shoe of the same manufacturer, style, size and width. Where these are a Grishko shoe you the customer confirm that you have been professionally fitted by a Grishko certified fitter within the last six months. You also understand that although they are the same style, size and width that this may vary due to the fact that they are handmade.

Returns & Exchanges

All items for exchange or refund must be returned to On Pointe within 7 days of their receipt by the customer. 

In case of any discrepancy please contact us as soon as possible/within 48 hours of recieving your item(s).

If returned - Items can only be accepted for exchange or refund if they are returned unworn with all their original packaging complete, tags & labels in tact, in good resalable condition.

All returns and exchanges must be sent postage paid.  We recommend you obtain proof of postage or send the item recorded delivery as we accept no responsibility for mislaid parcels.  

We endeavour to process refunds as quickly as possible, however it can take up to 28 days.