All orders are usually processed within 48 hours of receipt of payment, with goods despatched as per your selection at time of check out, subject to stock availability.
Please note warehouse closures during Weekends and Bank Holiday as this will delay ordering times.
Where the goods are in stock you should receive your order within 3 to 5 days from order payment. Where goods are out of stock, we will endeavour to supply those items to you within 28 days of you placing your order.
Should an item be out of stock or a special order we will obtain it as soon as possible. We will inform you via email if an item is out of stock and give you an estimated time to delivery. We will also give you the opportunity to cancel your order, resulting in a full refund.
As stock levels are not listed on our website, should your order be urgent or where a more specific delivery date is required prior to ordering, simply email us and we will advise you accordingly.
Despite our best efforts to deliver goods as soon as possible, unforeseen circumstances can lead to a delay in delivery of goods. Any dates / times specified are approximate and should not be taken as guaranteed
On completion of your on-line payment you will be emailed confirmation of your order including a reference number. Please keep this email safe should you need to contact us regarding your order.
Your credit card will be billed immediately on placing your order and will appear on your card holder statement as www.onpointe.co.uk
Returns & Exchanges
We appreciate that your items are purchased via the internet and therefore understand that there may be sizing issues. Should you need to exchange any of your purchases for a different size, please just return the item after carefully trying on. Please ensure all tags (if any attached), carded packing inserts are carefully repackage in its original packaging and pop back in the post with the completed returns form which is on the back of your packing slip, stating smaller or larger size required, and we will send out a replacement.
Should your require an alternate size quicker then you will need to reorder the appropriate size and the returned item will be refunded upon its inspection/return
All items for exchange or refund must be returned to On Pointe as soon as possible and within 28 days of the order.
In case of any discrepancy please contact us as soon as possible/within 48 hours of receiving your item(s)
Please note that all returns and exchanges must be sent postage paid. We would recommend that you send items by 2nd Class post and obtain proof of postage (which is a Receipt issued FREE OF CHARGE upon request at time of Posting) this keeps costs to a minimum. We cannot accept any responsibility for mislaid parcels.
We endeavour to process refunds as quickly as possible by the method you used to pay for the item(s) however it can take up to 28 days to appear as cleared funds.
Every effort is made to dispatch your order complete. Unfortunately we cannot ensure that we are permanently in stock of all items although we do try our hardest. In the event we are temporarily sold out of an item you ordered, we reserve the right to cancel it or replace it with an alternative product unless otherwise instructed. Should your item no longer be available we will refund your original card as soon as possible however please be aware that it may take up to 28 days to show on your statement. If you are ordering goods for a show, audition or a gift, we recommend that you place your order approximately four weeks in advance to avoid disappointment (e.g large quantities/large sizes etc).