How do I contact On Pointe?

If you are contacting us about an order you have already placed, please either

forward the original email confirmation of the order to enquiries@onpointe.co.uk

or send us an email giving full details of what items were purchased and when.

Alternatively you can check the status of your order on line using the link in your confirmation email.

If you query is not about an existing order then please email us via sales@onpointe.co.uk 

We aim to respond to all queries as quickly and as thoroughly as possible

Otherwise send any correspondence to the address opposite, 

 There are no facilities for customer collections at this address.

 

What if I have a complaint about On Pointe?

We've put our heart and soul - not to say the last few years of our lives - into On Pointe

 and we will not allow you to become dissatisfied with us. If you have any complaint, criticism or concern about any service provided by wiggle, just contact us at the address above or preferably email: sales@onpointe.co.uk . We will acknowledge your concern within 24 working hours and offer a resolution within one week.